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At Johnson Sons, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return or exchange if:
- The product is damaged upon delivery
- You received the wrong item
- The product has a manufacturing defect
To be eligible for a return:
- The item must be unused and in original condition
- Original packaging must be included
- Return request must be made within 7 days of delivery
Non-Returnable Items
We do not accept returns for:
- Used products
- Damaged items caused by customer misuse
- Change of mind after usage
Refund Process
Once we receive and inspect the returned item, we will notify you regarding approval of your refund.
If approved:
- Refunds may take 5–7 business days
- Refunds will be processed through the original payment method or bank transfer
Exchange Policy
Customers may request an exchange for:
- Defective items
- Wrong product received
Exchange requests are subject to product availability.
Return Shipping
Customers may be responsible for return shipping charges unless the item delivered was incorrect or damaged.
Contact Us
For refund or return requests, contact us:
Johnson Sons
📞 Phone: 0451224988
📧 Email: fadikh634@gmail.com